Your Privacy Is Our Responsibility

1 Introduction and Scope

8kbd bed is an online gaming and betting platform operated for users in Bangladesh. Using our services requires you to provide certain personal information. This privacy policy explains in detail how we collect that information, where we store it, and for what purposes we use it.

This policy applies equally to 8kbd bed's main website, mobile application, and all associated digital services. Our Terms and Conditions are a companion document to this policy — reading both together will give you a clear understanding of your rights and responsibilities.

We may update this policy from time to time. A notice will be posted on the site if any significant changes are made. We therefore recommend checking this page regularly.

2 What Information We Collect

When opening an account and using services on 8kbd bed, we collect the following types of information:

2.1 Information You Provide Directly

When you share information with us yourself, that falls under direct collection. This includes:

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Login username and encrypted password
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

When you browse the site or use the app, certain information is recorded automatically:

• IP address and device type
• Browser and operating system details
• Referral source, page visit history, and session duration
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may sometimes receive information about you from trusted third parties (such as payment processors or verification services). This information is stored only for specific purposes.

3 Purpose of Using Information

We use the information we collect for the specific purposes listed below. Each purpose is lawful and aimed at improving your service experience:

• Account Management: For registration, login, and identity verification
• Financial Transactions: To process deposits and withdrawals
• Security: To prevent unauthorised access, fraud, and money laundering
• Customer Support: To respond to your issues or questions and provide assistance
• Service Improvement: To analyse site performance and user experience
• Legal Compliance: To meet the requirements of applicable laws and regulations
• Personalised Experience: To display site content according to your preferences

We will not use your information for purposes beyond those listed above. If new purposes require your information in the future, we will notify you in advance and obtain your consent where applicable.

4 Sharing Information and Third Parties

8kbd bed never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners receive information only for specific tasks and are bound to follow the same privacy standards.

4.2 Legal Obligations

We may be required to provide information under a court order, a lawful request from law enforcement, or other legal requirements. In such cases, only the minimum necessary information is shared.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify you in advance and take steps to ensure the same privacy protections remain in place.

5 How We Protect Your Information

8kbd bed has put in place multiple technical and administrative measures to protect your information:

• SSL Encryption: All communications on the site and app are encrypted using TLS/SSL protocol
• Password Hashing: Your password is not stored directly but is kept using a strong cryptographic hashing method
• Access Controls: Only authorised staff can access specific information
• Security Audits: Regular cybersecurity assessments are conducted
• Firewall and Intrusion Detection: Unusual activity is automatically detected and blocked
• Data Minimisation: We collect only the information needed to provide our services

Transmitting information over the internet is not entirely without risk. However, we use industry-standard protection measures and continuously work to improve our security.

6 Cookies and Tracking Technologies

The 8kbd bed website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core site functions — these cannot be disabled
• Functional Cookies: To remember your language, theme, or other preferences
• Analytics Cookies: To collect site usage statistics — this helps us improve our services

Most browsers allow you to manage or disable cookies. However, disabling essential cookies may cause some site features to not work properly.

7 Data Retention Period

We retain your information for as long as needed to fulfil a specific purpose. Even after an account is closed, some information may be kept for the following reasons:

• Compliance with legal obligations (such as statutory timeframes for keeping financial records)
• Resolution of potential disputes or claims
• Fraud prevention and security analysis

Once the set retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

As a user of 8kbd bed, you have the following rights regarding your personal information:

8.1 Right to Access

You can request our support team at any time to find out what information we hold about you. We will respond within a reasonable time after receiving the request.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Many details can be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, complete deletion may not be possible.

8.4 Right to Object to Processing

You can object at any time to your information being used for marketing purposes. Once we receive such a request, we will no longer use your information for that purpose.

9 Minor Users and Age Verification

All casino and betting services on 8kbd bed are intended solely for persons aged 21 or older. We do not knowingly collect any information from those under 21.

We collect date of birth at registration for age verification and may carry out further checks if needed. If we become aware that an account belongs to someone below the permitted age, that account will be closed and the associated information deleted.

10 External Links and Third-Party Sites

The 8kbd bed site may occasionally contain references to third-party sites. These external sites have their own privacy policies and are outside our control. We recommend reading their privacy policies before visiting those sites.

11 Changes to This Policy

This privacy policy may be revised from time to time due to service improvements or legal changes. When changes are made, this page will be updated with a new date, and for significant changes you will be informed by registered email or a site notification.

Continued use of the site after any changes means you have accepted the revised policy. If you do not agree with the changed policy, please request that your account be closed. For more information about us and a general overview of our operations, visit our About Us page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week to assist you in both Bangla and English.